FAQs

ORDER CONFIRMATION FORM NEEDED AFTER PURCHASE:

If the order confirmation form is not filled out to its entirety within 2 business days from purchase, you will be refunded and subjected to a $150 restocking fee. Please be sure to thoroughly review the “Order Confirmation Form” link prior to purchasing to avoid delays.

Here is the link for the Order Confirmation Form: We value your purchase and aim to dispatch all orders stated in the product description, excluding US holidays. Your orders are shipped from our facility in GEORGIA UNITED STATES .

SHIPPING NOTICE

There may be shipping delays beyond our control. Delays that may occur within the shipping carriers network are not the responsibility of ALLURE WIGS LLC. Once your order has been shipped through UPS, please allow up to 2-5 business days for the shipping carrier to deliver your order. If you have questions regarding your order please feel free to reach out to us at

SHIPPING RATES

Retail Shop: UPS Ground $22
International: $65

Shipping costs covers shipping to your provided address including insurance and signature confirmaton. Please note that all international customs charges are subject to your location and are your financial responsibility. We are unable to forecast custom charges for varied locations. If you have questions regarding your financial responsibility, please contact your country’s customs department.

TRACKING YOUR ORDER

Once your payment has cleared, you will receive an e-mail when your order has been processed. You will receive a second confirmation e-mail once your order has shipped to include your tracking number and a link to follow the journey of your package. It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

RETURN & EXCHANGE POLICY

ALLURE WIGS LLC wishes all customers to be entirely satisfied with their purchases but unfortunately all sales are FINAL. For the safety of you and all of our clients, we have strict requirements regarding all items from our store. Human hair is considered a hygienic product, therefore we can not refund or exchange any products. Any unauthorized returns will be refused and returned to you. ALL SALES ARE FINAL

ORDERS NOT RECEIVED

ALLURE WIGS LLC is not responsible for orders shipped to the address provided by the purchaser and marked as delivered by the postal service. All orders come with full packaged insurance (UPS). In the event that you do not have possession of your delivered item, please inform us and open a claim with the shipping carrier – we will open a claim as well. If the claim is awarded in our favor, the insured amount can be provided to you as a refund or a credit towards your next order.

CUSTOM WIG UNITS AND CUSTOM COLOR

Custom wig units and custom color wig units are NON-REFUNDABLE! Custom wigs that are made with measurements can not be returned, refunded or exchanged. Custom unit colors are made to order. Once the order is submitted, the order cannot be changed.By completing your purchase, you agree to these terms. Please email

HAIR CARE

We (ALLURE WIGS LLC) are not responsible for the care of your wig unit. In your shipment package, you are sent Hair Care instructions. If the hair becomes tangled, dry and damaged due to improper hair care, we are not responsible.